Hello Danville Veterinary Hospital Family,

In light of COVID-19 concerns, we have taken steps to make sure our extended community remains as safe as possible. Out of an abundance of caution, we are now offering digital appointments to complement ongoing in-office care through TeleTails. If you would like, you can connect with the same doctors you know and trust; now from the comfort of your home through your smartphone.

We wanted to offer a system that will provide more flexibility in the way that we deliver care.

What does this mean for you? Nothing changes at the hospital at all. We’d love to continue to see you and your pet in person, and please remember to be sure to always call in case of emergency.

You will need to download the TeleTails mobile app and enter our code DVH2011. The TeleTails team is happy to walk you through any of the set-up process if you need help!

Some important details:

● TeleTails connects you with our veterinary team. You will not be talking to a third-party veterinarian.
● Consultations will cost $40. Recheck consultations cost $20. Surgical rechecks are free if within 14 days of the surgery date.
● Not all ailments are good fits for telemedicine. We will be up-front with you and conservative as always.

Please note, TeleTails is meant to supplement, and not replace, your pet’s office visits. Any in-person follow up will be billed separately. Currently, only clients with smartphones will be able to utilize this service.

We only offer telehealth services to patients with whom we have an active, existing relationship, which means that we have physically examined your pet within the last 12 months according to the Indiana Veterinary Practice Act. We have included an example of ailments which are often fits for digital care, but please remember that this list does not guarantee your pet will not have to come into the hospital for additional tests/an in-person exam.

● Allergies
● Coughing, Sneezing
● Eye drainage
● Skin conditions
● Diabetic Care and Management
● External parasites (fleas, ticks, mites, etc.)
● Gastrointestinal upsets, intestinal parasites
● Hospice care consultations
● Lameness evaluations
● Limited mobility patients and clients
● Medication refills
● Nutritional counseling
● Progress exam
● Stressed/anxious pets
● Suture checks
● Weight management

We are going to do our very best to be available to you and your pets; however, coverage is limited to working hours. You can anticipate a 12 hour or often times much less, turn-around around in response, but we may occasionally be delayed due to an in-office emergency.

**Please remember to always call the office directly in case of an emergency**